Get Folded, LLC

Terms of Service

Last Updated: January 1st, 2025


Acceptance of Terms.


These Terms of Service ("Terms") are a legally binding agreement between you ("client," or "you") and Get Folded ("Get Folded," "we," or "us"). By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services. These Terms govern your use of the Get Folded website, software applications, and any other services offered by Get Folded (collectively referred to as the "Services"). By continuing to use the Services, you are indicating your acceptance of these Terms and your willingness to be bound by them.

Please read the Terms carefully before you agree to receive Get Folded's In Home Laundry Folding Services. The definition of agreeing in this context means you agree to schedule an in-home laundry service either by text or verbally on a phone call. By agreeing to use Get Folded's services, you accept and agree to be bound and abide by these Terms and our Privacy Policy, found at [privacy policy link], and incorporated herein by reference. If you do not want to agree to these Terms or the Privacy Policy, you must not agree to use Get Folded's services. These Terms of Service ("Terms") are a legally binding agreement between you ("client," or "you") and Get Folded ("Get Folded," "we," or "us"). By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services. These Terms govern your use of the Get Folded website, software applications, and any other services offered by Get Folded (collectively referred to as the "Services"). By continuing to use the Services, you are indicating your acceptance of these Terms and your willingness to be bound by them.

The Services are offered and made available to users who are 18 years of age or older and who reside in the United States for your personal and noncommercial use only. By using the Services, you represent and warrant that you are of legal age to form a binding contract with Get Folded and that you meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you may not access or use the Services.

Changes to the Terms of Service

We may revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Get Folded’s services thereafter. Your continued use of the Get Folded services following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

The Services

Get Folded is an in-home laundry folding and organization Service.



Payment

Weekly Laundry Folding (includes Basic and Full Services): Payment is invoiced monthly using QuickBooks. You will receive your monthly invoice before the 10th of the following month, and payment is due within 7 calendar days of receipt of the invoice. Invoices will be sent to you via email. Each monthly invoice will itemize the services provided for each week, with the weight of laundry folded. Pricing for services is determined based on the weight of the laundry.


Refresh Service: The pricing structure for the Refresh Service is determined by an hourly rate and is contingent upon an estimate of the size and quantity of garments necessitating refolding and hanging. You shall be provided with an estimation of the cost of the Refresh Service, subject to adjustment by plus or minus one hour's worth of work, and must provide agreement to said pricing prior to commencement of the service. Prior to the commencement of the Refresh Service, a non-refundable deposit of $100 shall be remitted. Adjustments to the total fee, as necessary, shall be determined upon completion of the Refresh Service, with any remaining balance invoiced within 10 calendar days thereafter. The final invoice shall be due and payable within 7 calendar days from the date of issuance. Failure to remit payment within the specified timeframe may result in additional fees or collection actions.


Minimum Charges: In accordance with the terms of each respective service, a minimum charge applies. For the Basic Weekly Folding service, the minimum charge is set at $25 per appointment. Similarly, for the Full Weekly Service, the minimum charge per appointment is established at $50.


Payment Terms

Payment for services rendered by Get Folded LLC is due within seven (7) days from the date of the invoice. Should payment not be received within ten (10) days, a reminder will be issued. If payment remains outstanding thirty (30) days after the due date, Get Folded LLC reserves the right to engage a debt collection agency or pursue legal action to recover the outstanding amount. Furthermore, if invoices remain unpaid for thirty (30) days past their due date, the client will be deemed to have forfeited their status as a client of Get Folded LLC, resulting in the immediate termination of all services. Services cannot resume until all outstanding payments are paid in full.



Cancellation of Services

All cancellations have to be submitted in writing at least twenty-four (24) hours prior to Services by contacting us by text message at (843) 471-0797 or email at info@getfolded.com. Standard text messaging rates apply. In the event of cancellation, if notice is provided at least 24 hours prior to the scheduled folding appointment, the minimum charge, as delineated in the Minimum Charge section corresponding to the subscribed service, shall not be imposed. However, cancellations made within 24 hours preceding the commencement of the service shall incur the minimum charge.

Each account will receive one free cancellation, meaning, the account will not be charged for the first time there is a cancellation of Services, however, Get Folded reserves the right to change this at any time. Get Folded reserves the right to terminate this or any other contract for noncompliance with the above requests.

Refunds

Generally, all payments are considered non-refundable and non-transferable.

In the event of an error attributable to Get Folded, resulting in our inability to fulfill the service, we shall not be deemed obligated, but may, at our discretion, offer a 10% discount on your subsequent monthly invoice as a gesture of reparation.




Promotions

We may, in our sole discretion, create promotional codes (“Promo Codes”) for referrals or other activities that may be redeemed for Account credit, or other features or benefits related to the Get Folded Services subject to any additional terms that Get Folded establishes on a per promotional code basis. You agree that Promo Codes: (i) will be used for the intended purpose, and in a lawful manner; (ii) may not be duplicated, sold, or transferred in any manner, or made available to the general public (whether posted to a public forum or otherwise), unless expressly permitted by Get Folded; (iii) may be disabled by Get Folded at any time for any reason and without liability to Get Folded; (iv) may only be used pursuant to the specific terms that Get Folded establishes for such Promo Code; (v) are not valid for cash; and, (vi) may expire prior to your use. Get Folded reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that Get Folded determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms.

Damaged Items

Get Folded’s liability with respect to any damaged items shall not exceed our charge for folding that garment, regardless of brand or condition. Notwithstanding the foregoing, Get Folded will not be responsible for any reparation beyond $200.00, even if the Services costs over $200.00 to process. Any single damaged item will not be valued beyond $25.00, even if the fair market value for the item is more. Any amounts due to you will be credited to your Get Folded account.

If a Get Folded employee is aware of such damage before leaving the site, the employee will complete a Damage Report. If there is latent damage, notify Get Folded immediately. Any concealed damage must be reported to Get Folded within 10 days of the date of Service to info@getfolded.com. No damage claims will be honored until all charges for Services are paid in full.

Access to Home

Either you will need to be home to let Get Folded in, or you will need to provide Get Folded a lock code or key, if applicable. If you choose not to provide a lock code or key, a reservation for Services will be considered canceled 15 minutes after the scheduled time if Get Folded is not able to access your home.


Pets

If you are not home during our visit, we ask that you keep aggressive pets in a place away from where our employees are providing Services. You are responsible, and will be liable for your pets, and agree to follow all applicable laws.

Surveillance Cameras

If you have in-home surveillance cameras installed, it is imperative that you notify Stephanie, the owner, of their presence. While the utilization of such cameras is permissible, disclosure of their existence is required for the awareness of our Folder.

Text Messages

By becoming a client of Folded, you acknowledge and consent to the receipt of informational text messages as an integral part of our standard business operations. Such messages encompass reminders of upcoming appointments, follow-ups, and payment notifications. You may remove your information by replying “STOP” to the SMS text message you received. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. Alternatively, you may submit your request by email to us, including the email address and phone number you registered with us, or by any reasonable means. Message and data rates may apply, depending on your cell phone plan.

Warranty

GET FOLDED SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER STATUTORY OR IMPLIED, OTHER THAN AS EXPRESSLY STATED HEREIN. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND WARRANTIES ARISING FROM COURSE OF DEALING, OR COURSE OF PERFORMANCE OR USAGE OF TRADE. WE DO NOT PROVIDE ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE UNINTERRUPTED OPERATION OF FUNCTIONS RELATED TO ANY THIRD-PARTY PAYMENT PLATFORM OR THE GET FOLDED SERVICES. WE DO NOT REPRESENT OR WARRANT THAT THE FUNCTIONS RELATED TO ANY THIRD PARTY PAYMENT PLATFORM OR THE GET FOLDED SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY THIRD PARTY PAYMENT PLATFORM OR THE GET FOLDED SERVICES OR THE SERVER THAT ENABLES THE PLATFORM TO BE AVAILABLE OR ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE CONTENT IN ANY THIRD PARTY PAYMENT PLATFORM IN TERMS OF ITS COMPLETENESS, CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE. DEPENDING ON THE STATE IN WHICH YOU RESIDE SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WE ARE NOT RESPONSIBLE FOR THE ACTIONS OR INFORMATION OF THIRD PARTIES, AND YOU RELEASE US FROM ANY CLAIMS AND DAMAGES, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH ANY CLAIM YOU HAVE AGAINST ANY SUCH THIRD PARTIES.

Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW AND EXCEPT AS PROVIDED IN DAMAGED ITEMS ABOVE, IN NO EVENT WILL GET FOLDED, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, ANY THIRD PARTY PAYMENT PLATFORM, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE. These limitations do not purport to limit liability that cannot be excluded or limited under applicable law.

Third-Party Platforms

Get Folded utilizes QuickBooks Online payment platform for processing payments. Please note that Get Folded shall not be held liable for any illegal activities conducted by QuickBooks. By utilizing their platform to submit your payment, you acknowledge and agree to adhere to QuickBooks' Terms and Conditions. Furthermore, you understand and accept that Get Folded bears no responsibility for any errors or discrepancies arising from the services provided by QuickBooks. By providing access to the Third-Party Sites, Get Folded is not recommending or endorsing the products or services provided by those Third-Party Sites. We make no guarantees, representations, or warranties as to, and shall have no liability for, any content delivered by any third party, including, without limitation, the accuracy or subject matter of any content. You agree and acknowledge that Get Folded has no control over the use of any personal information you provide to any such Third-Party Site. You acknowledge and agree that use of such Third-Party Sites is entirely at your own risk. We reserve the right to discontinue links to any Third-Party Site at any time and for any reason.

Intellectual Property

Get Folded owns and retains all intellectual property and other proprietary rights throughout the world in the Services. All such intellectual property and other proprietary rights, including any software, text, typefaces, graphics, layouts, content, data, formatting, designs, HTML, graphs, photographs, videos, designs, sounds, images, look and feel, and other content on the Services, and the coordination, selection, arrangement, and enhancement of any such materials as a collective work under the United States Copyright Act, as amended, is owned by or licensed to Get Folded. You agree Get Folded owns and retains all such rights that are protected in all forms and through all media and technologies now known or hereinafter developed. Users are prohibited from copying, downloading, using, redesigning, reconfiguring, or retransmitting any of these rights without Get Folded’s prior express permission in a signed writing, unless such use falls under an exception. Users are prohibited from posting, sending, sharing, or distributing any Get Folded materials or content that they do not own or have permission to use. In addition to the termination of your account, violation of this policy may result in copyright, trademark, patent, or other intellectual property rights violations and liability, and civil or criminal penalties. The Services contains materials that may be protected by the domestic and international laws of copyrights, trademarks, patents, and other proprietary rights and laws, and any use of such materials is expressly prohibited without the prior signed written permission of Get Folded or the relevant right holder or as otherwise permitted herein.

Indemnity

You agree to indemnify, defend, and hold Get Folded and its officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees), arising out of or in connection with: (i) your use of the Get Folded Services; (ii) your breach or violation of these Terms; (iii) Get Folded’s use of your User Content; or (iv) your violation of the intellectual property or privacy rights of any third party through your use of the Get Folded Services.

Miscellaneous

Force Majeure. Neither Get Folded or you shall not be deemed in default of the terms and conditions, nor shall it hold the other party responsible for, any cessation, interruption or delay in the performance of its obligations (excluding payments due) due to earthquake, hurricane, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, boycott or other similar events beyond the reasonable control of the party, provided that the party relying upon this provision: (a.) gives prompt written notice thereof, and (b.) takes all steps reasonably necessary to mitigate the effects of the force majeure event. If a force majeure impedes Get Folder’s ability to provide service to you, you will be granted an in-house credit. Get Folded will not refund any payments.

Governing Law. You acknowledge and agree that your access to and use of the Get Folded Service’s is subject to all applicable international, federal, state and local laws and regulations. The terms, conditions and policies contained in these Terms shall be governed by and construed in accordance with the laws of the State of South Carolina, without regard to any principles of conflicts of law, and all claims, disputes or disagreements which may arise out of the interpretation, performance or in any way relating to your use of the Get Folded Services, shall be submitted exclusively to the jurisdiction of the state or federal courts located in the State of South Carolina. You acknowledge and agree that you will irrevocably consent and submit to the exclusive personal jurisdiction of those courts for the purpose of litigating any such action; and you will irrevocably waive any jurisdictional, venue or inconvenient forum objections to such court.

Waivers. Our failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Get Folded in writing. Any waiver by Get Folded of any provision of this Agreement must be in writing and signed by an authorized representative of Get Folded.

Notice. Get Folded may give notice by means of a general notice on the Get Folded website, electronic mail to the email address specified in your Account, or by written communication sent by first class mail or pre-paid commercial delivery services (such as FedEx or UPS) to the address specified in your Account. Such notice shall be deemed given upon the expiration of 48 hours after mailing or deposit with the commercial delivery service or 12 hours after sending by email. You may give notice to Get Folded, with such notice deemed given when received by Get Folded, at any time by first class mail or pre-paid post to Get Folded, LLC 6650 Rivers Ave. Suite 200, North Charleston, South Carolina 29406.

Assignment. You may not assign these Terms without Get Folded’s prior written approval. Get Folded may assign these Terms without your consent to: (i) a subsidiary or affiliate; (ii) an acquirer of Get Folded’s equity, business or assets; or (iii) a successor by merger. Any purported assignment in violation of this section shall be void.

Relationship of Parties. No joint venture, partnership, employment, or agency relationship exists between you and Get Folded as a result of these Terms or use of the Get Folded Services.

Severability. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be enforced to the maximum extent permissible to effect the original intent of the parties, and the remaining provisions shall be enforced to the fullest extent under law.

Your Comments and Concerns

The Get Folded website is operated by Get Folded, LLC.

All feedback, comments, requests for technical support, and other communications relating to the Get Folded Services should be directed to: info@getfolded.com.