Frequently Asked Questions

Do you collect clothing donations? 
Yes, we do! We bring all donations to local organizations that work directly with the people in our community. Right now, we donate everything to Our Lady of Mercy Outreach and Lowcountry Orphan Relief. If you have donations, make sure they are in bags, and just ask your Folder to take them off your hands. We do the rest! 

Are you bonded and insured?
Absolutely! Folded is bonded and insured, which means we have general liability, workers' compensation, and a surety bond. Giving our employees and you peace of mind is our priority! 

How do you ensure client confidentiality?
Client confidentiality is very important to us. Each of our employees signs a strict NDA (Non-Disclosure Agreement) to ensure the protection of your sensitive information. We are committed to upholding the trust you place in our services.

How do you know where my familys' clothes go? 
We get to know your closets and drawers like the back of their hand! During your walkthrough, we jot down all the details in your personal client profile—shirts, socks, underwear, dresses, towels, sheets, washcloths, bathing suits, and everything in between. You'll have the same person each week, so they'll quickly learn where everything belongs. Plus, we keep your profile handy for reference, just in case.

What kind of organization projects do you help with?
We can assist with a variety of organization projects, including tidying up linen closets, refolding clothes in drawers, arranging home décor, decluttering kids’ play areas, and organizing pantries or storage spaces. We focus on practical, everyday organization to help keep your home neat and easy to navigate.

Can I customize what my Household Assistant focuses on?
Absolutely. We encourage clients to prioritize the tasks they want to be addressed during each visit. Whether it’s more focus on organizing, light cleaning, or laundry, our service is flexible to fit your specific needs.

Can you help optimize my current organization setup?
Yes! Our Household Assistants can assess your current organizational systems and offer suggestions to streamline and improve them. Whether it’s making better use of your storage spaces, reorganizing closets, or finding more efficient ways to manage your household items, we’re here to help make your home more functional and organized.

Do you help with designing or installing custom pantries and closets?
No, we do not offer design or installation services for custom pantries or closets. Our Household Assistants focus on organizing and tidying your existing spaces but do not handle custom construction or design projects.

Will I get the same person each week? 
Yes! You'll have the same person every single time, they genuinely become a part of your village.. The only time you'll see a different face is if your regular Folder or Home Assistant is out sick or taking some well-deserved time off. Rest assured, we keep your client profile up to date, ensuring a seamless experience every time. So, no matter who's at your home, everything will find its rightful place without skipping a beat.

Do I have to be home when my Folder/Home Assistant is there?
Not at all! You'll need to be home for your initial walk-through, but after that, it's totally up to you. Most of our clients are not home when we are there. Whether you prefer to be there or out enjoying your free time, we'll work around your schedule and comfort level. 

I have pets in my home, will my Folder/Home Assistant be comfortable with this?
Absolutely! At Folded, we love our furry family members. Our Folders have no pet allergies and are completely comfortable working around your pets, as long as they are friendly. However, if your pet is aggressive, we kindly ask that you secure them during our visit, just like you would for any other guest.

Can I skip a week (or more) if I am out of town?
Of course! We understand the importance of vacations and want you to enjoy every moment worry-free. If you're planning to be out of town, simply notify us via text, or email at least 1 day before your scheduled service, and we'll work with you to adjust your folding appointment. Whether you need us a day early or need to skip a week or two altogether, we've got you covered! Happy travels! 

How do you ensure hygiene and prevent cross-contamination?
At Folded, cleanliness is our utmost priority!  We take extensive measures to ensure hygiene and prevent any chance of cross-contamination. Our dedicated team follows strict protocols, and will wear shoe/sock covers, gloves, and even masks upon request, to provide you with peace of mind. 

Do you have gift cards? 
Absolutely! To purchase either a physical or e-gift card, simply shoot us an email at info@getfolded.com with "Gift Card" in the subject line. Looking forward to helping you give the perfect gift.

You're not in my city, can I sign up to get on the waitlist? 
We're thrilled to hear you're interested in Folded services in your area. While we may not be there just yet, we're expanding soon. If you'd like to be notified when we launch in your city, please send us an email at info@getfolded.com.